Support and Assistance

We are here to support your research. Check out our contact channels, response times, and frequently asked questions.

You can contact us by email at info@doktorlabs.com, by phone at +34 903 99 1082, or by visiting our facilities at Passeig Olga, 8, 13º F. Our service hours are Monday to Friday from 9:00 to 18:00.

We are committed to a Service Level Agreement (SLA) with an initial response time of less than 4 business hours for critical lab-related inquiries. For general inquiries, the response time is one business day.

Yes, our team of technology development specialists provides support for the installation, calibration, and integration of new instruments into your research workflow, ensuring maximum efficiency.

For more details, procedures, and extensive FAQs, we invite you to visit our dedicated support page, where you will find updated resources.

Absolutely. To discuss specific innovation projects, protocol development, or scientific consulting, you can request a meeting through our contact form.

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